Manager Guest Management

Team: Guest Management

Activity: Full Time

Role grade: Manager (6)

Direct reports: 0

Indirect reports: 0

Reporting to: Manager Guest Management

Role location: Riyadh, Saudi Arabia

Job Purpose: You will oversee end-to-end guest relations operations across its global event portfolio. The ideal candidate is meticulous, thrives in fast-paced environments, and brings strong expertise in communication, CRM systems, and hospitality for high-profile sporting or entertainment events.

Duties and Responsibilities

• Develop and maintain the complete communication journey for guests attending all EWCF events.

• Define and manage guest privileges for multiple guest categories.

• Draft, proofread, and format invitations, letters, brochures, and other guest-facing documents.

• Oversee the invitation process from preparation to dispatch.

• Manage reminder communications, follow-ups, and guest updates.

• Collaborate with CRM suppliers on daily operational needs and system improvements.

• Produce and maintain accurate RSVP reports for all events.

• Conduct rigorous data validation, merge and cross-check guest data from previous years, and ensure data integrity.

• Work with external vendors to recruit, onboard, and train guest relations managers.

• Coordinate closely with travel partners on guest flight and accommodation arrangements.

• Liaise with the internal visa team to ensure smooth and timely visa processing for all guests.

• Perform continuous quality control checks on the CRM portal and application, providing regular feedback to suppliers.

Education and Experience

• Bachelor’s degree preferred—ideally in Hospitality, Communications, Sports Management, or a related field. Equivalent professional experience in guest relations or event management will also be considered.

• 5+ years of experience in guest management or guest relations, ideally within major sporting events, entertainment events, or large-scale international events

Knowledge, Skills, and Abilities

• Exceptional attention to detail in preparing documents (brochures, invitations, formal letters, etc.)

• Strong motivation and resilience; ability to thrive in high-pressure, fast-paced environments

• Advanced data handling skills; proficient in Excel, Google Sheets, and data validation

• Flexibility to work irregular hours, evenings, and during event periods

• Excellent communication and guest-facing skills

• Strong organizational and multitasking capabilities

• Hands-on experience with CRM systems (knowledge or certification is a plus)

• Proven track record in communicating with VIPs, partners, and high-profile guests

• Experience working in the GCC region is highly desirable

• Arabic language skills are a strong advantage

• Understanding of the esports industry is a plus

Benefits

• Relocation support

• Transportation allowance

• Competitive compensation

• Housing allowance

• VIP medical insurance

• Opportunity to work on a new exciting project with a group of passionate professionals. You will get the freedom to excel and make a real impact

Diversity disclaimer

Our mission is to build a diverse organization where our members, regardless of background or identity, have a sense of belonging. We genuinely believe that thanks to creating a collaborative environment where different perspectives are valued, we can achieve more. Together, we want to reshape the boundaries of what is achievable in the esports domain.